Are you thinking about purchasing a card system for your laundromat? Do you have worries about it being an investment without a return? Here are three reasons why investing in laundry card technology has a high ROI and benefits laundromat owners and investors.
Build Float By having customers pay first and use a card system, it establishes customers with a sense of loyalty and encourages them to return. Float is the amount of money added to cards but has not been spent yet. As customers add more value to their cards, the ‘float’ of your business increases.
Ability to Sell Upgrades increase profits with a card system by offering your customers the ability to upgrade their cycles. Offset utility expenses by charging more for hot water.
Time of Day Pricing With a card system, you can charge different prices at different times of the day or different days of the week. This allows you to offer specials during slow times to attract business and raise prices during busy periods to maximize profits.
Marketing Tools Entice new business and reach new sales goals with marketing programs available through a card system like Loyalty Points, Bonus Packages, Free Dry and Group Discounts.
Simplify Employee Management Remote management of employees is possible with a card system. Create, edit and monitor one-time and ongoing employee work schedules for multiple locations. Allow employees to clock in and out for their shifts using the system for hands-off time management.
Remote Monitoring of Your Laundromat When you can’t physically be at your store, it is comforting to know that you can always access your laundromat from any remote location. Configure vend prices, specials, run reports, configure alerts, and monitor the status of the system and equipment in real-time from your laptop or smartphone.
Make the Most of Your Time Collecting coins from each machine in your facility is a time-consuming business and your time as an owner is valuable. As vend prices rise and stores get bigger, the physical task and limitations of accepting coins becomes greater, making eliminating the need for coins with a card system a popular choice.
Take Control of Your Revenue If you are paying another company to collect coins for you, that is money out of your pocket, combined with the uncertainty of how much is actually being collected. With a card system, you can see real-time profits and sales data for each machine without having to collect coins.
Decrease Security Risks Having to collect coins and carry around bags of money can compromise the safety of you and your employees. Your machines are susceptible to vandalism and theft, that can leave you with costly damage plus the loss of revenue until those machines are repaired. With a card system, you can minimize or eliminate these issues.
All of the features above can be found in CCI’s payment systems. Whether you’re just starting out in the laundry business or a long-time owner of multiple stores, CCI has a laundry card system to fit your needs. Our FasCard system is a hybrid solution that allows you to accept both coins and cards. The FasCard system works with existing coin laundry machines and doesn’t have a minimum card reader purchase, allowing you to start small with card readers and add more over time. If you are looking for a ‘card only’ solution for your Laundromat, our LaundryCard system is perfect for new and existing stores with 40 or more machines. LaundryCard is completely coinless, totally automated and rich in features.
If you’re a laundromat owner or investor looking to set your business apart from the competition, contact us today to learn more about our payment solutions and how investing in the right technology can benefit your laundromat business!
Your customers are the key to the success of your laundromat. Understanding what their needs are, what they have come to expect in a laundromat, and their frustrations can help you increase customer satisfaction and in turn, the profits of your laundromat. On the other hand, failing to understand those needs can be detrimental to your business.
Below are four common laundromat customer complaints and how you can turn those problems into opportunities, by using the latest technology in your store.
A large percentage of your customers rarely, if ever carry cash and find that it’s a big hassle to obtain cash and quarters. With our world becoming a cashless society, people don’t want to have to visit a bank or an ATM to do laundry, carry around a bag of coins or find out they can’t keep a load of laundry going because they’re shy a couple of quarters.
Eliminate the need to pay solely with coins by offering card acceptance. Give your customers the choice to pay any way they choose! CCI systems allow you to accept credit/debit cards and loyalty cards. With FasCard, customers can even insert some coins and swipe their card for the remaining balance.
Smartphones play an integral role in our lives. Today’s smartphone wallets store credit cards, tickets, coupons and more. Everything that was once in a consumer’s physical wallet is now in their digital wallet on their phone. Customers want to be able to pay with their phones and have come to expect to be able to do so with most goods and services.
CCI’s FasCard system has a smartphone app that acts as a loyalty card. Customers who use the app no longer need to own a physical card but can use the app in the same way. They can take advantage of any of the loyalty programs you offer, and the app will keep track of it all.
Our complete card systems allow you to accept mobile payments, NFC payments, credit/debit payments and can even work with existing coin laundry machines.
Your customers have busy schedules and don’t want to spend leisure time doing laundry. Their time is valuable, and they don’t want the process of doing laundry to be time-consuming. If a customer’s laundry takes longer than expected due to events such as all machines being in use, it can create frustration and turns the experience of doing laundry into a negative one, likely preventing them from returning to your store.
FasCard App users can see what machines are available without needing to physically be in your store, and they can also see the remaining cycle time of machines currently in use, giving them time to plan their commute and how long it will take to do their laundry. In addition, app users can request cycle completion notifications and even start a machine. When your customers do have to wait in your establishment, consider making it convenient by providing amenities such as free Wi-Fi or coffee (which can also increase your revenue).
It’s like the lyric in the Cheers theme song, “You want to go where everybody knows your name”. It’s cheesy but true. Customers desire to feel like they are wanted. They want to be appreciated and treated like a valuable part of your business. If a customer doesn’t feel welcome, they will most likely go to a competitor, and might even leave a negative review on your Google or Yelp page.
FasCard and LaundryCard loyalty programs offer personalization by letting you establish discounts for certain groups (i.e. college students) or giving bonuses near your customer’s birthday. They also provide the ability for your customer to choose the language they prefer, and the system will remember their language preference and continue to display appropriately in the future. CCI systems offer many features that help you truly get to know your customers and effectively market to them, creating a memorable customer experience that can increase loyalty to your store.
FasCard and LaundryCard from CCI offer the industry’s most advanced card payment systems, designed with both the operator and end user in mind. Contact us today to learn more about our payment solutions and how investing in the right technology can help you meet the needs of your customers and increase the profits of your laundromat business!
Integrating technology conveniences into your property can reduce costs, save time and give your property additional revenue opportunities. Adding technological enhancements is a great return on investment and will take your property to the next level with current residents and marketing to potential renters. Here are our top ten technology-based amenities to consider adding to your multi-unit property.
Reduce paper by putting leasing applications and renewals online and allow your renters to sign documents electronically.
Allowing online payments makes collecting rent and utilities easy. Give renters the option to set up recurring payments making it easy for on-time payments.
Give renters the ability to put in 24/7 requests for maintenance online and submit pictures if applicable. This reduces the amount of calls coming into the property office and makes it easier for you to manage maintenance priorities.
Consider replacing mechanical locks with keyless locks that can be opened with a smartphone. This gives your property better security, makes it easier to change locks when there are resident changes and saves you money by eliminating the need to make and copy keys.
Package lockers are electronic lockers used for package deliveries. Adding package lockers saves you the time of receiving and distributing package deliveries and offers your residents a secure delivery place for their packages.
Almost all of your residents own a smartphone. Adding outlets with USB ports for charging devices provides a convenient, tech-based amenity for your residents.
Installing smart, programmable thermostats and light bulbs makes it convenient for your residents to control utilities in their unit from anywhere, at any time and reduces energy costs.
Installing video monitoring doorbells makes it convenient for your residents to answer their door from their smartphone and provides enhanced security for both your residents and your property.
Providing a fast, reliable Wi-Fi connection for your residents is a must. Having high speed and reliable internet is probably one of the most important amenities among renters.
Installing a card payment system in your laundry room gives your residents flexible payment options when doing laundry and allows you remote management of your laundry room. With the addition of a card system, your laundry room can become a great source of additional revenue for your property. CCI’s card payment systems can be controlled with a smartphone making doing laundry quick, easy and stress free for your residents.
The FasCard system works with existing coin laundry machines and allows you to accept credit/debit, physical loyalty cards and app loyalty cards along with coins at your laundromat. It’s not just an alternative payment system – it’s a holistic laundromat management system that gives laundromat owners all the tools they need to succeed. One popular tool of FasCard and its latest release is the Employee Work Schedule feature. This feature makes running a laundry business easier and less time consuming by allowing you to manage work schedules and view employee hours worked. It lets your employees and attendants perform their job effectively by enabling them to clock in and out of work and view work schedules remotely.
FasCard’s Employee Work Schedule feature gives you the opportunity to automate and manage employee schedules remotely. Through the FasCard admin portal, you can create, edit and monitor one-time and ongoing employee work schedules for multiple locations. Recurring shifts may be scheduled to recur on a daily, weekly, monthly, or yearly basis. You can display scheduled shifts for individual employees and view work schedules by day, week or month. Employees may view scheduled shifts when logged into the FasCard loyalty mobile app by selecting the ‘Schedule’ option and the schedule scrolls vertically when swiped to show future shifts.
The FasCard system’s Employee Work Schedule feature simplifies employee time management. Employees can now clock in and out from any FasCard reader in the store. An employee may swipe their dedicated card on a reader to clock in and clock out or scan a FasCard reader bar code with the Mobile App. You have the option to schedule a clock out ‘Grace Period’ for your employees which can help managed forgotten clock outs. When configured, the ‘Grace Period’ allows users to clock out within X minutes of scheduled end of a shift. If the employee does not clock out before the grace period expires, the system automatically clocks the user out. ‘Max Clock-In Hours’ denotes the maximum number of working hours within a given 24 hour period for users not currently scheduled – Users exceeding this maximum limit will be automatically clocked-out. Operators may verify the hours for completed shifts using the Employee Hours Report.
A FasCard system is a great choice for owners because it offers several management tools such as the Employee Work Schedule feature to help you automate and run your laundromat. Both the FasCard and LaundryCard systems simplify your life as an owner and take the stress out of managing a laundry business. Contact us today and let our experts help you find the best system solution that fits the needs of you, your attendants, and your customers!
FasCard Release 14 is full of optimizations that benefit your laundromat in more ways than one. A specific development that should be noted is the new Schedule Tasks feature. This feature gives you more control of your business while helping to keep you organized. Below are three key ways your laundromat benefits from the Scheduled Tasks feature!
Scheduling repeating tasks helps keep your employees on track without having to micromanage their daily schedules. The system’s automation helps you organize without taking time out of your day. An operator now has the ability to set up repeating tasks like the ones listed below:
With this new FasCard feature your staff uses their smart phone to keep track of outstanding tasks. Attendants can view and edit the status both open and completed tasks, keeping you updated on store progress, and unlocks a whole new level of remote store management.
The Scheduled Tasks feature allows you the ability to run comprehensive reports on your attendants progress and their daily work. This opens up more opportunities to stay on top of your store while taking note of key employees and their efficiency.
Ready to get FasCard and the Scheduled Tasks feature in your laundromat? Contact us today to get started.
CCI’s products are not just card systems that allow you to accept alternative payments. Our products are advanced automation systems that provide you a holistic solution to running your laundry business. We are continually making improvements to our products to take your laundromat to the next level, and we are excited to announce our latest system update for FasCard, Release 14. At CCI, we design all of our products with both the operator and end user in mind and Release 14 for FasCard is no exception. The latest upgrade for FasCard has innovative features that benefit users, employees, managers and owners.
Here are the new additions included in the latest system release for FasCard:
1) Modern and Personalized Customer Benefits
2) Automated and Remote Employee Management
3) Added Features to Credit Card Processing
4) New Internet Services Available
Release 14 is available August 2017 and is provided at no additional cost to all FasCard customers. If you’re interested in learning more about FasCard or implementing CCI’s solutions in your laundromat, contact us today!
Technology has made just about everything in our lives more convenient and that includes the management and use of multi-unit laundry rooms. Having modern amenities in your laundry room such as online monitoring via smartphones and card payment systems will bring value to your property and set your property apart from the competition. As an owner or manager, introducing automated systems into your laundry room will save you time and money and reduce the stress of running a laundry room. In this blog post, we’ll show you how bringing technology into your multi-unit laundry room will turn it into a profitable and valued amenity of your property that is easy to manage.
Installing CCI’s FasCard system in your laundry room gives you the ability to manage cash and collections, provide immediate customer service, configure vend prices, implement marketing programs, run sales reports and monitor the status of equipment – all live and remotely from your smartphone or laptop! Having web-based management means accessing your FasCard system is simple and can be performed from any web browser so you can manage your laundry room at anytime from anywhere. With FasCard you can accept cash payments and resolve problems without having someone physically there. If a tenant or guest has a problem with a machine, you can simply log into their account and refund their money.
Card and Coin Auditing
Using FasCard in your laundry room allows you to audit both coin and card sales on any specific machine. This will give you the ability to not only track the success of your credit card sales but monitor the number of coins in each machine. You can configure FasCard to send you email notifications when coin boxes reach capacity so you collect only when you need to. If you are having someone else collect for you, you can receive an email notification that details the coins collected from each machine once your collector has finished. Having less cash in your machines will reduce theft and you’ll always know at any time how much money is in your laundry room. FasCard isn’t just a card payment system; it introduces a holistic solution to running your laundry room.
Flexible Payment Options
Installing FasCard in your laundry room makes the experience of doing laundry easy, quick and stress free. Whether a customer prefers using currency or credit/debit cards, FasCard provides the ultimate in convenience by accepting all types of payment. Customers can even insert some coins and swipe their card for the balance. By adding card acceptance, you are make it easier for your customers to use your laundry room, encourage more use of your machines and therefore produce more revenue for you. No longer do your residents have to obtain coins and cash or deal with the hassles of coin dispensing equipment. In addition, our F2 Card Reader makes it even easier for your customers to pay for their cycles.
Residents want to complete their laundry as quickly and efficiently as possible. With FasCard, instead of your consumer having to revolve their schedule around doing laundry, the laundry card system makes it convenient for them to do their laundry and easily fits into their busy schedule. Smartphones play an integral role in our lives and FasCard includes a smartphone app for today’s latest devices. From their smartphone, your customers will be able to create an account, add value, manage loyalty cards, check machine availability, request cycle completion notifications and even start a machine! No longer do your residents have to make unnecessary trips to the laundry room to check the status of machines, sit around and wait for their cycle to complete or risk loss of clothes sitting in the machines for hours.
CCI’s systems will give you the technological tools to create a modern laundry room that is a valuable business, easy to manage, and meets the needs of residents and guests. Our FasCard system is a perfect fit for multi-housing applications such as apartment buildings, hotels, condominium buildings and residence halls. If you’re a property owner or manager looking to get more out of your facility’s laundry room, contact us today to learn more about our FasCard payment solutions and how investing in the technology can take your laundry room to the next level!
One of the main goals for any business owner is to expand their business and grow into a more profitable, more effective enterprise. A laundromat owner is no exception. While owning a single laundromat can be a successful endeavor, there is no doubt that growing your laundromat business and expanding to multiple locations can be even more lucrative.
At some point, as a laundromat owner yourself, you may feel ready to take on the challenge of opening another location. Laundromats represent convenience, and what’s more convenient to the customer than multiple locations? But the promise of a greater bottom line does not come without its own unique tests and complications.
Assuming that you are financially capable of opening a new store, the first (and biggest) challenge you’ll encounter is managing it. How will you manage more than one location? How will you split your time between more than one store? How will you handle training your new employees? How will you oversee them when you are not there?
The next challenge is equipping your new location. Will you use the same equipment you are using at your current store? Are you equipping the store entirely from scratch or are you taking over an existing laundromat? If you are taking over a store, will you need to upgrade the equipment?
The final obstacle is time. Managing more than one location will add a lot of time to your already busy day. Will you have the tools to help you manage that time effectively and efficiently? Without them, you could easily become overwhelmed and not have the time to give either location the attention it deserves.
How can you be sure to expand your business in the best way possible? A key to owning multiple laundromat stores is having well-trained employees, high quality equipment and tools that make running several stores easier. Each makes your job as the owner of multiple laundry facilities easier and allows you to be more efficient.
One way to do this is with a holistic laundromat management solution like LaundryCard. LaundryCard gives store owners all the tools they need to effectively manage multiple locations in one integrated system. It replaces all of the traditional coin mechanisms with networked card readers in a store, allowing for several features that make managing multiple laundromat stores easier and less time consuming.
LaundryCard is designed to work with any device that has an internet browser. You can remotely control, view, and configure the system from a smartphone, tablet or PC. Run sales reports, configure specials, change vend prices all from the comfort of your home or office. You are no longer limited by distance when opening new stores because complete remote management is now possible.
Every employee has a dedicated card in the system that highlights their responsibilities. When you hire a new attendant, they are issued an Attendant Card, which enables them to clock in and out of work, view work schedules, see scheduled duties, and check off when they have completed tasks. These features will help your employees perform their job effectively, even when you aren’t physically able to be in each store overseeing staff.
Multi-Store Networking allows you to distribute loyalty cards anywhere and lets your customers use them in any of your locations. For example, customers can purchase a card in Store A and use the card in Store B or Store C as well.
Opening another laundry location can be a worthwhile endeavor, but not without tools that can help you manage multiple businesses. LaundryCard is totally automated, completely coin-less, and helps you run your business and increase profits. Learn more about the laundromat business by downloading our owner’s guide to running a profitable laundromat, or contact us today to get started with our holistic laundry management system in your next location!
Karl Hinrichs has been in the commercial laundry business since 1980 and is the president of HK Laundry Equipment, Inc. Since 1967, HK Laundry Equipment, Inc. has been serving New York and Connecticut with laundry equipment, service and repair and training and support. HK Laundry Equipment, Inc. is a distributor of CCI’s FasCard and LaundryCard systems.
How did you get involved in the commercial laundry industry?
In 1967, my father and neighbor formed a partnership equipping stores with washers. When I was 13 years old, I would bring my toolbox up there, and by the time I was 16 years old, I was out fixing the machines. In 1980, I was working as a chemist and my father made me an offer I couldn’t refuse. I went to work with him and I have not looked back. I’ve now been in the business for 36 years.
What are the challenges that laundromats are facing today?
The biggest challenge is maintaining profitability with the increase in water and sewer rates. Water and sewer costs have become a very expensive utility expense for laundromats. Many water supply and sewer improvements have caused huge capital costs that local towns and counties have passed along to water consumers. Laundromats are one of the biggest consumers of water and are at the mercy of local water municipalities and their water rates. To maintain profitability, laundromats need to keep an extra eye on their expenses and increase vend prices accordingly.
What major trends are you noticing in the laundromat industry today?
More and more people are going to a cashless society. This month I saw a study come out that said over 50% of transactions are now electronic. The time spent in coin laundromats emptying quarters out of the machines, counting them, and filling bill changers two to three times per week is very non-productive. Until you go to an alternative payment system, you are going to max out at 12-16 stores, because after that you are running around processing quarters all day long.
What trends do you see for the future?
Laundry card systems are the way of the future. The biggest evolutionary jump is eliminating the quarter. There is a high initial entry price, however, laundromats save money and time in the long run and the operator doesn’t need to physically run the store. With card operated laundromats, there is no limit to the number of laundromats you can operate and you can spend your time focusing on managing your business rather than processing quarters.
What are your thoughts about laundromats using incremental vend pricing with card systems in order to be able to raise a vend price by a few pennies instead of a quarter?
I like it. I’ve done it with pennies but I actually prefer nickel incremental pricing. Incremental vend pricing is a huge advantage of implementing LaundryCard over FasCard, because you are able to increase your pricing by an amount less than a quarter. When your water rates go up, you can take advantage of incremental vend pricing by increasing the cost of your washers to help you absorb the increase in utility expenses.
What’s the best way today for a laundromat to increase the value of their laundromat business?
Investing in a card laundromat system. You know exactly up front what the revenue is for the store and operating that card store is much easier. With coin operated stores, you have to be there at least 2-3x per week. With a card store, all you need is a trusted individual to collect the paper receipts because you know your true business numbers and exactly how much is in there. When you’re buying a business, it’s based on profitability. You can increase the value of a laundromat by increasing the multiple at which the store is valued. If your store has laundry equipment with a card system, then you are increasing the multiple because the store is worth more. The more automated and hands free you can make your laundromat, the higher the multiplier of the profit and the higher the value of the store. A card laundromat is an investor rich system whereas a coin laundromat is an owner operated system.
What advice would you give a new store owner just getting into the laundry business?
I would suggest doing as much research as possible. A laundromat business is capital intensive and you really want to make sure you have the best distributor, equipment and location. You want to partner with a distributor who has been around at least 10-15 years, knows the area, and knows about running a laundromat.
LaundryCard is a holistic laundromat management system that gives owners of multiple stores all the tools they need to succeed. LaundryCard replaces all of the traditional coin mechanisms with networked card readers in a store. Customers get a loyalty card from a kiosk by inserting cash or a credit card and the value added to the loyalty card can then be used to start the customers desired machine. A LaundryCard system is a great choice for owners of more than one location because it has several features that make managing multiple laundromat stores easier and less time consuming.
No More Coins
With coin based laundromats, you spend a lot of time collecting and processing quarters. Since there are no coins used to start the machines in a LaundryCard store, there is nothing to collect except the cash receipts located in the X-Changer kiosks. LaundryCard saves busy multiple store owners time because they don’t have to empty coin boxes frequently or make several trips to the bank each week. A store that would normally take 2 hours to collect with coins, can now take 5 minutes, giving you time to manage your stores rather than work them.
Multi-Store Networking allows you to distribute your cards anywhere and lets your customers use them in any of your locations. For example if a store owner operates three locations in the same town, customers can purchase a card in Store A and use the card in Store B or Store C as well. The totals report will have an added field to show store owners the dollar amount of card balances that have been transferred in or out.
One Touch Collection
One of the major benefits of having a card system is its ability to reduce the exposure to cash and coins to the public. When collecting from a Laundry Card System, all that is needed is a collectors card. The collector is issued a Collectors card and this card enables the system to track the date, time, and amount of each collection. This allows multiple store owners to spend less time collecting at each location and even allow trusted employees to collect. In a LaundryCard system, every employee has a dedicated card that highlights their responsibilities. You can have a dedicated collector that retrieves the collections from each store.
In a LaundryCard system every employee has a dedicated card that highlights their responsibilities. When a store owner hires a new attendant they are issued an Attendant Card and this card enables them to clock in and out of work, view work schedules, see scheduled duties, and check off when they have completed tasks. These features will help your employees perform their job effectively and manage your stores because when you run multiple stores, you aren’t able to physically be in each one overseeing staff.
LaundryCard has been designed to work with any device that has an Internet browser. You can remotely control, view, and configure the system from a smartphone, tablet or PC. Run sales reports, configure specials, change vend prices all from the comfort of your home or office. You are no longer limited by distance when opening new stores because complete remote management is now possible.
With coin operated laundromats, the number of stores you are able to run depends on how much you can physically handle and there are only so many hours in a day. A LaundryCard system helps you automate and grow your business so you aren’t limited to how many stores you can manage and operate. Contact us today to learn more about LaundryCard and how its tools can help your laundromat business!