About Us

Our Story

Family owned and operated, Card Concepts, Inc. was born from over 40 years of experience in the vended laundry industry. The company was founded in 2000 with the aim of providing innovative and reliable products, making strong use of redundant systems to protect our customer’s interests. Card Concepts, Inc. maintains a large customer support staff like no other, working side by side with our development and quality assurance staff to not only address issues as they arise but to proactively prevent issues before they occur. All of our support staff are located within our headquarters in Addison, Illinois and are extensively trained in providing complete product support.

All of our products are engineered, manufactured, and tested within the United States. Our products are tested in-house by designated quality assurance staff until all quality standards are matched. Once in-house testing is complete, Card Concepts, Inc. hardware is installed in live, company owned stores to further test for anything our staff may have missed. In the event that a product fails to reach our quality standards, it will be re-engineered and re-tested to ensure that only the highest quality hardware and software reaches our customers.

Card Concepts, Inc. maintains a motivated staff of professionals with diverse backgrounds and skills. Open-door policies and cross-departmental meetings are used to fuel innovation and creativity across all areas of company business and aid our staff in staying up-to-date to provide the best possible service. The close-knit family atmosphere and talent development has built a knowledgeable, driven staff with a passionate dedication to our customers and operations.


Our Team

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Steve Marcionetti

President

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Megan Hower

Human Resources Manager

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Robert Mattocks

Channel Sales Manager

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Kristy Green

Marketing Specialist

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Chris Kite

Network Administrator

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Robert Burrow

Documentation Specialist

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Justin Di Salvo

FasCard Project Manager

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Chandler Lawson

Production Manager

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David Bussman

Quality Assurance Specialist

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Bryan Copre

RMA Specialist

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Eugene Mitchell

Technical Support Manager

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Diana Patino

Front Office Manager

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Karen Wilma

Order Processor

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Jessica Verhil

Administrative Assistant

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Andrew

Support and Traveling Startup Technician

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Alexis

Support Technician

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Edward

Support Technician

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Michael

Support Technician

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Rein

Support Technician

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Taylor

Level 3 Support Technician

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Lee

Support Technician