CCI’s products are not just card systems that allow you to accept alternative payments. Our products are advanced automation systems that provide you a holistic solution to running your laundry business. We are continually making improvements to our products to take your laundromat to the next level, and we are excited to announce our latest upgrade for LaundryCard, Version 9. At CCI, we design all of our products with both the operator and end user in mind and Version 9 for LaundryCard is no exception. With innovative features that benefit both end users and store owners, Version 9 is a must have for all LaundryCard customers!
Here are some of the great new features that come with the Version 9 upgrade for LaundryCard:
Version 9 introduces a brand new user interface, providing a refreshed, customizable user experience for both customers and store owners. We’ve simplified the old interface to be more appealing, with an updated design, easier navigation and a great new voice over.
Store owners have a unique marketing feature to keep their customers coming back with Prize Packages! As customers do laundry, they earn ‘wash points,’ which they can redeem for physical prizes at the store. Owners can choose what prizes they would like to offer and how many points it will take customers to earn each prize.
One of the most commonly requested features from CCI’s current customers was to have the ability to allow employees customized access to the LaundryCard system. With Version 9, they can! Owners can assign which screens their employees have access to, using the Customizable Management Screens features. Employees will only be able to see the menu items they have access to.
In order to accept EMV enabled debit/credit cards, EMV hardware must be integrated with the LaundryCard system. An upgrade to this EMV hardware also gives owners the added benefit of accepting NFC payments. That means customers can use their smartphones to add value right at the X-Changer!
With the Lost Card Recovery feature, in just a few quick steps, selected employees can assist customers with lost cards right at the X-Changer. The employee is able to search by a customers registration information and dispense them a new card with the same details and balance. Once this is complete, the lost card is marked invalid.
With the optional Integrated Camera feature, owners can monitor who’s interacting with the X-Changer. A webcam within the X-Changer will capture images of users purchasing and adding value to cards. This is a great added security benefit for store owners.
Version 9 is available now and orders are taken on a first come first serve basis, so make sure to get signed up today! Click here to learn more about all of the great features of LaundryCard Version 9. If you’re interested in learning more about LaundryCard or implementing CCI’s solutions in your laundromat, contact us!
Are you thinking about purchasing a card system for your laundromat? Do you have worries about it being an investment without a return? Here are three reasons why investing in laundry card technology has a high ROI and benefits laundromat owners and investors.
Build Float By having customers pay first and use a card system, it establishes customers with a sense of loyalty and encourages them to return. Float is the amount of money added to cards but has not been spent yet. As customers add more value to their cards, the ‘float’ of your business increases.
Ability to Sell Upgrades increase profits with a card system by offering your customers the ability to upgrade their cycles. Offset utility expenses by charging more for hot water.
Time of Day Pricing With a card system, you can charge different prices at different times of the day or different days of the week. This allows you to offer specials during slow times to attract business and raise prices during busy periods to maximize profits.
Marketing Tools Entice new business and reach new sales goals with marketing programs available through a card system like Loyalty Points, Bonus Packages, Free Dry and Group Discounts.
Simplify Employee Management Remote management of employees is possible with a card system. Create, edit and monitor one-time and ongoing employee work schedules for multiple locations. Allow employees to clock in and out for their shifts using the system for hands-off time management.
Remote Monitoring of Your Laundromat When you can’t physically be at your store, it is comforting to know that you can always access your laundromat from any remote location. Configure vend prices, specials, run reports, configure alerts, and monitor the status of the system and equipment in real-time from your laptop or smartphone.
Make the Most of Your Time Collecting coins from each machine in your facility is a time-consuming business and your time as an owner is valuable. As vend prices rise and stores get bigger, the physical task and limitations of accepting coins becomes greater, making eliminating the need for coins with a card system a popular choice.
Take Control of Your Revenue If you are paying another company to collect coins for you, that is money out of your pocket, combined with the uncertainty of how much is actually being collected. With a card system, you can see real-time profits and sales data for each machine without having to collect coins.
Decrease Security Risks Having to collect coins and carry around bags of money can compromise the safety of you and your employees. Your machines are susceptible to vandalism and theft, that can leave you with costly damage plus the loss of revenue until those machines are repaired. With a card system, you can minimize or eliminate these issues.
All of the features above can be found in CCI’s payment systems. Whether you’re just starting out in the laundry business or a long-time owner of multiple stores, CCI has a laundry card system to fit your needs. Our FasCard system is a hybrid solution that allows you to accept both coins and cards. The FasCard system works with existing coin laundry machines and doesn’t have a minimum card reader purchase, allowing you to start small with card readers and add more over time. If you are looking for a ‘card only’ solution for your Laundromat, our LaundryCard system is perfect for new and existing stores with 40 or more machines. LaundryCard is completely coinless, totally automated and rich in features.
If you’re a laundromat owner or investor looking to set your business apart from the competition, contact us today to learn more about our payment solutions and how investing in the right technology can benefit your laundromat business!
A property’s landscaping and exterior painting are always kept up with, but a facility’s laundry room is all too often ignored and put at the bottom of the priority list. Showing your laundry room a little attention can turn it into a valuable amenity for your multi-housing property. Incorporate the following tips to give your laundry room a facelift and create a place where your residents will want to do their laundry.
Provide a safe place for your residents to do their laundry by making sure the outside and entry ways of your laundry room are well-lit. Consider placing locks on the doors and making your facility only available to residents. Improve security by minimizing the risk of coin theft and vandalism, by simply getting rid of the need for coins with FasCard.
No one wants to do laundry in a facility that is dark and dirty. Consider updating or adding lighting to make your room more attractive. Adding a fresh coat of paint to the walls is an easy way to bring new life to your laundry room. Make sure your facility is clean and there are trash/recycling cans for residents to use.
Do you have enough equipment for the needs of your residents? Do you have any washers and dryers that need to be replaced? Adding a FasCard system to your laundry room gives property managers web-based management tools to monitor the status and performance of all their equipment live.
Smartphones play an integral role in the lives of your residents. Smart technology in your laundry facility streamlines the way your residents interact with your machines and makes doing laundry easier. With the FasCard app, your residents can manage laundry cards, remotely check machine availability, request cycle completion notifications and even pay for cycles!
Providing flexible payment options makes doing laundry at your community convenient for your residents and encourages them to use only your facilities. The FasCard system works with your existing coin laundry machines and accepts credit/debit, laundry cards and in-app Apple pay to give your residents a faster vending experience.
Make your laundry facility an attractive place where residents want to come and stay. Consider adding accessories to create an environment that feels like home. Provide seating, magazines, board games and TVs to encourage relaxation and socialization. Turn your laundry room into an area where residents experience comfort and a sense of community.
If you’re ready to take your laundry room to the next level and start making your laundry room work for you, let’s talk.
Laundry card systems do much more than simply provide an alternative payment method. Laundry cards build customer loyalty. Customers can obtain a loyalty card by inserting cash or a credit card and then use the value added to the loyalty card to start a machine. By having customers pay first and use the system, it establishes customers with a sense of loyalty and encourages customers to return. In addition to the payment cards themselves boosting loyalty, FasCard and LaundryCard have many advanced loyalty programs built into their systems for you to use.
Loyalty card programs serve as your base of operations for both customer retention and the forward-thinking marketing promotions that drive new business. Today we are going to cover a few of the loyalty programs that FasCard and LaundryCard offer.
Bonus Packages lets you give your customers bonus dollars for adding value to their loyalty card. For example, you could give your customers a $2 bonus for adding $20. Your customers will be encouraged to pay you in advance and you now have them committed for $22 in service! As your customers add more value to their cards, your business will build a ‘Float’. Float is the amount of money added to cards but has not been spent yet. By encouraging customers to add more money to their cards, you will increase customer loyalty through the float.
Free Dry time is enticing advertising to laundromat customers. The Free Dry program allows the system to reward customers with Free Dry time based on their wash usage. Free Dry can be scheduled for certain days of the week or you can choose to only award customers Free Dry credits on specific machines. For example, you can offer customers Free Dry only on your largest machines. You can control how much ‘free’ time your customer earns and our Free Dry program will keep track of all the details for you.
The system enables you to configure any discount amount to any card. You can establish discounts for groups and market to specific customers. For example, you could offer 10% off for all military personnel. You can create as many groups as you wish and assign a unique discount to each group. As each group member uses the machines, not only will they receive their discount but you will get valuable sales information regarding each group. This program gives you the ability to create an endless number of marketing programs to promote your store. This helps you target your primary audience and focus on building loyalty within those markets.
The loyalty points program is a great way to reward your most loyal customers. This program allows customers to earn Wash Points when they use laundry equipment and the system will automatically reward these customers when they reach a certain point goal. The program allows you to set how many points customers earn for every dollar spent and how many points they need to earn to be awarded the bonus. Not only is a points program a great way to promote loyalty but it’s also a great way to encourage card retention.
The coupon program lets you create custom coupon codes that can be distributed to prospective and existing customers. You can configure a coupon code and distribute via direct mail, coupon circulars, email and even social media. With LaundryCard your customer simply enters the coupon code on the X-Changer Kiosk and with FasCard your customer can redeem it through the FasCard mobile app. The systems will redeem the reward automatically. Coupons can be configured to provide a temporary discount which expires on a specific date or designed to issue a bonus to a customer’s loyalty card.
With the LaundryCard system, the birthday bonus allows you to give a gift to your customers on or near their birthday. You can set up a birthday bonus that will automatically be applied to their card with a set number of days before or after their birthday. When customers visit the store on or near their birthday, they will be greeted with a special birthday message and a bonus at the X-Changer kiosk. The birthday bonus program is a personalized way to reward customers and creates a memorable customer experience that will influence loyalty.
The LaundryCard system has a registration bonus program that will reward users bonus money for registering their contact information at the X-Changer kiosk. For example, if a customer enters their registration information, the system will apply a $2.00 bonus to their card. The program and bonus amount are configurable by the operator.
By implementing LaundryCard and FasCard’s advanced marketing and loyalty programs, you can take your laundromat business to the next level. Competition is everywhere and giving your customers reasons to do business with you versus your competition begins by encouraging loyalty. If you’re a laundromat owner or investor looking to set your business apart from the competition, contact us today to learn more about our payment solutions and how investing in the technology can give you more ways to increase your laundromat business!