Posts tagged "laundromat business"

CCI’s products are not just card systems that allow you to accept alternative payments. Our products are advanced automation systems that provide you a holistic solution to running your laundry business. We are continually making improvements to our products to take your laundromat to the next level, and we are excited to announce our latest upgrade for LaundryCard, Version 9. At CCI, we design all of our products with both the operator and end user in mind and Version 9 for LaundryCard is no exception. With innovative features that benefit both end users and store owners, Version 9 is a must have for all LaundryCard customers!

Here are some of the great new features that come with the Version 9 upgrade for LaundryCard:
 

1) New User Interface

Version 9 introduces a brand new user interface, providing a refreshed, customizable user experience for both customers and store owners. We’ve simplified the old interface to be more appealing, with an updated design, easier navigation and a great new voice over.
 

2) Prize Package Program

Store owners have a unique marketing feature to keep their customers coming back with Prize Packages! As customers do laundry, they earn ‘wash points,’ which they can redeem for physical prizes at the store. Owners can choose what prizes they would like to offer and how many points it will take customers to earn each prize.
 

3) Customizable Management Screens

One of the most commonly requested features from CCI’s current customers was to have the ability to allow employees customized access to the LaundryCard system. With Version 9, they can! Owners can assign which screens their employees have access to, using the Customizable Management Screens features. Employees will only be able to see the menu items they have access to.
 

4) Optional EMV Integration

In order to accept EMV enabled  debit/credit cards, EMV hardware must be integrated with the LaundryCard system. An upgrade to this EMV hardware also gives owners the added benefit of accepting NFC payments. That means customers can use their smartphones to add value right at the X-Changer!
 

5) Lost Card Recovery

With the Lost Card Recovery feature, in just a few quick steps, selected employees can assist customers with lost cards right at the X-Changer. The employee is able to search by a customers registration information and dispense them a new card with the same details and balance. Once this is complete, the lost card is marked invalid.
 

6) Optional Integrated Camera Feature

With the optional Integrated Camera feature, owners can monitor who’s interacting with the X-Changer. A webcam within the X-Changer will capture images of users purchasing and adding value to cards. This is a great added security benefit for store owners.

Version 9 is available now and orders are taken on a first come first serve basis, so make sure to get signed up today! Click here to learn more about all of the great features of LaundryCard Version 9.  If you’re interested in learning more about LaundryCard or implementing CCI’s solutions in your laundromat, contact us!

Are you thinking about purchasing a card system for your laundromat? Do you have worries about it being an investment without a return? Here are three reasons why investing in laundry card technology has a high ROI and benefits laundromat owners and investors.

 

1. A Laundry Card System Increases Revenue

Build Float By having customers pay first and use a card system, it establishes customers with a sense of loyalty and encourages them to return. Float is the amount of money added to cards but has not been spent yet. As customers add more value to their cards, the ‘float’ of your business increases.

Ability to Sell Upgrades increase profits with a card system by offering your customers the ability to upgrade their cycles. Offset utility expenses by charging more for hot water.

Time of Day Pricing With a card system, you can charge different prices at different times of the day or different days of the week. This allows you to offer specials during slow times to attract business and raise prices during busy periods to maximize profits.

Marketing Tools Entice new business and reach new sales goals with marketing programs available through a card system like Loyalty Points, Bonus Packages, Free Dry and Group Discounts.
 

2. A Laundry Card System Makes Managing a Laundromat Easier

Simplify Employee Management Remote management of employees is possible with a card system. Create, edit and monitor one-time and ongoing employee work schedules for multiple locations. Allow employees to clock in and out for their shifts using the system for hands-off time management.

Remote Monitoring of Your Laundromat When you can’t physically be at your store, it is comforting to know that you can always access your laundromat from any remote location. Configure vend prices, specials, run reports, configure alerts, and monitor the status of the system and equipment in real-time from your laptop or smartphone.
 

3. A Laundry Card System Will Save You Time and Money

Make the Most of Your Time Collecting coins from each machine in your facility is a time-consuming business and your time as an owner is valuable. As vend prices rise and stores get bigger, the physical task and limitations of accepting coins becomes greater, making eliminating the need for coins with a card system a popular choice.

Take Control of Your Revenue If you are paying another company to collect coins for you, that is money out of your pocket, combined with the uncertainty of how much is actually being collected. With a card system, you can see real-time profits and sales data for each machine without having to collect coins.

Decrease Security Risks Having to collect coins and carry around bags of money can compromise the safety of you and your employees. Your machines are susceptible to vandalism and theft, that can leave you with costly damage plus the loss of revenue until those machines are repaired. With a card system, you can minimize or eliminate these issues.

All of the features above can be found in CCI’s payment systems. Whether you’re just starting out in the laundry business or a long-time owner of multiple stores, CCI has a laundry card system to fit your needs. Our FasCard system is a hybrid solution that allows you to accept both coins and cards. The FasCard system works with existing coin laundry machines and doesn’t have a minimum card reader purchase, allowing you to start small with card readers and add more over time. If you are looking for a ‘card only’ solution for your Laundromat, our LaundryCard system is perfect for new and existing stores with 40 or more machines. LaundryCard is completely coinless, totally automated and rich in features.

If you’re a laundromat owner or investor looking to set your business apart from the competition, contact us today to learn more about our payment solutions and how investing in the right technology can benefit your laundromat business!

Laundry equipment manufacturers are continually upgrading their equipment with the latest technological advances. One of the latest innovations are machines with a high “g-force” number. But what is g-force technology, and what are the opportunities and costs for your laundry business?

What is a high G-Force machine?

A high-speed washing machine or high g-force machine has a faster spin with greater pressure during the final cycle that removes water from clothing. As g-force increases, the amount of water that is taken out during the spin cycle increases. The advantage of less water being retained in the load after washing is that it will then take less time to dry.

Value for Your Customers

Washing machines with a higher g-force provide convenience to your customer. There is a decrease in the amount of time it takes for laundry to dry, and with less time in the dryer, wait times to use machines are reduced, which increases the speed in which your machines turn over. Thus, making the entire process of doing laundry easier.

Benefits for the Laundromat Owner

When you use high g-force machines in your laundromat, you benefit from reduced utility expenses, since less gas and electricity are used when the drying time is shortened. Energy efficiency is maximized, which is better for the environment.

Are there downsides of high speed washers?

Your customers will spend less time using dryers, so your total sales from dryers might see a decrease. In order to offset any potential decrease in dryer sales, you can sell cycle upgrades (i.e. extra rinse/wash, charge more for hot water). Selling upgrades can have a positive impact on your bottom line, but only if your laundry payment system can support them properly. FasCard and LaundryCard are fully compatible with selling upgrades because of their multi-vend interface.

If you’re a laundromat owner or investor looking to set your business apart from the competition, contact us today to learn more about our payment solutions and how investing in the right technology can benefit your laundromat business!

Your customers are the key to the success of your laundromat. Understanding what their needs are, what they have come to expect in a laundromat, and their frustrations can help you increase customer satisfaction and in turn, the profits of your laundromat. On the other hand, failing to understand those needs can be detrimental to your business.

Below are four common laundromat customer complaints and how you can turn those problems into opportunities, by using the latest technology in your store.

Customer Complaint #1: “I never have cash on me.”

A large percentage of your customers rarely, if ever carry cash and find that it’s a big hassle to obtain cash and quarters. With our world becoming a cashless society, people don’t want to have to visit a bank or an ATM to do laundry, carry around a bag of coins or find out they can’t keep a load of laundry going because they’re shy a couple of quarters.

Solution:
Eliminate the need to pay solely with coins by offering card acceptance. Give your customers the choice to pay any way they choose! CCI systems allow you to accept credit/debit cards and loyalty cards. With FasCard, customers can even insert some coins and swipe their card for the remaining balance.

Customer Complaint #2: “I don’t carry a wallet. My wallet is my phone.”

Smartphones play an integral role in our lives. Today’s smartphone wallets store credit cards, tickets, coupons and more. Everything that was once in a consumer’s physical wallet is now in their digital wallet on their phone. Customers want to be able to pay with their phones and have come to expect to be able to do so with most goods and services.

Solution:
CCI’s FasCard system has a smartphone app that acts as a loyalty card. Customers who use the app no longer need to own a physical card but can use the app in the same way. They can take advantage of any of the loyalty programs you offer, and the app will keep track of it all.

Our complete card systems allow you to accept mobile payments, NFC payments, credit/debit payments and can even work with existing coin laundry machines.

Customer Complaint #3: “I don’t have five hours to sit and wait for laundry.”

Your customers have busy schedules and don’t want to spend leisure time doing laundry. Their time is valuable, and they don’t want the process of doing laundry to be time-consuming. If a customer’s laundry takes longer than expected due to events such as all machines being in use, it can create frustration and turns the experience of doing laundry into a negative one, likely preventing them from returning to your store.

Solution:
FasCard App users can see what machines are available without needing to physically be in your store, and they can also see the remaining cycle time of machines currently in use, giving them time to plan their commute and how long it will take to do their laundry. In addition, app users can request cycle completion notifications and even start a machine. When your customers do have to wait in your establishment, consider making it convenient by providing amenities such as free Wi-Fi or coffee (which can also increase your revenue).

Customer Complaint #4: “I want a personalized experience.”

It’s like the lyric in the Cheers theme song, “You want to go where everybody knows your name”. It’s cheesy but true. Customers desire to feel like they are wanted. They want to be appreciated and treated like a valuable part of your business. If a customer doesn’t feel welcome, they will most likely go to a competitor, and might even leave a negative review on your Google or Yelp page.

Solution:
FasCard and LaundryCard loyalty programs offer personalization by letting you establish discounts for certain groups (i.e. college students) or giving bonuses near your customer’s birthday. They also provide the ability for your customer to choose the language they prefer, and the system will remember their language preference and continue to display appropriately in the future. CCI systems offer many features that help you truly get to know your customers and effectively market to them, creating a memorable customer experience that can increase loyalty to your store.

Upgrade Your Laundromat

FasCard and LaundryCard from CCI offer the industry’s most advanced card payment systems, designed with both the operator and end user in mind. Contact us today to learn more about our payment solutions and how investing in the right technology can help you meet the needs of your customers and increase the profits of your laundromat business!

The FasCard system works with existing coin laundry machines and allows you to accept credit/debit, physical loyalty cards and app loyalty cards along with coins at your laundromat. It’s not just an alternative payment system – it’s a holistic laundromat management system that gives laundromat owners all the tools they need to succeed. One popular tool of FasCard and its latest release is the Employee Work Schedule feature. This feature makes running a laundry business easier and less time consuming by allowing you to manage work schedules and view employee hours worked. It lets your employees and attendants perform their job effectively by enabling them to clock in and out of work and view work schedules remotely.

FasCard’s Employee Work Schedule feature gives you the opportunity to automate and manage employee schedules remotely. Through the FasCard admin portal, you can create, edit and monitor one-time and ongoing employee work schedules for multiple locations. Recurring shifts may be scheduled to recur on a daily, weekly, monthly, or yearly basis. You can display scheduled shifts for individual employees and view work schedules by day, week or month. Employees may view scheduled shifts when logged into the FasCard loyalty mobile app by selecting the ‘Schedule’ option and the schedule scrolls vertically when swiped to show future shifts.
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The FasCard system’s Employee Work Schedule feature simplifies employee time management. Employees can now clock in and out from any FasCard reader in the store. An employee may swipe their dedicated card on a reader to clock in and clock out or scan a FasCard reader bar code with the Mobile App. You have the option to schedule a clock out ‘Grace Period’ for your employees which can help managed forgotten clock outs. When configured, the ‘Grace Period’ allows users to clock out within X minutes of scheduled end of a shift. If the employee does not clock out before the grace period expires, the system automatically clocks the user out. ‘Max Clock-In Hours’ denotes the maximum number of working hours within a given 24 hour period for users not currently scheduled – Users exceeding this maximum limit will be automatically clocked-out. Operators may verify the hours for completed shifts using the Employee Hours Report.

A FasCard system is a great choice for owners because it offers several management tools such as the Employee Work Schedule feature to help you automate and run your laundromat. Both the FasCard and LaundryCard systems simplify your life as an owner and take the stress out of managing a laundry business. Contact us today and let our experts help you find the best system solution that fits the needs of you, your attendants, and your customers!

FasCard Release 14 is full of optimizations that benefit your laundromat in more ways than one. A specific development that should be noted is the new Schedule Tasks feature. This feature gives you more control of your business while helping to keep you organized. Below are three key ways your laundromat benefits from the Scheduled Tasks feature!

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Repeating Tasks

Scheduling repeating tasks helps keep your employees on track without having to micromanage their daily schedules. The system’s automation helps you organize without taking time out of your day. An operator now has the ability to set up repeating tasks like the ones listed below:

  • Sweep floors twice a day
  • Clean out dryer lint traps once a day
  • Check the restrooms once an hour
  • Wipe down windows twice a week

Remote Management

With this new FasCard feature your staff uses their smart phone to keep track of outstanding tasks. Attendants can view and edit the status both open and completed tasks, keeping you updated on store progress, and unlocks a whole new level of remote store management.

Comprehensive Reports

The Scheduled Tasks feature allows you the ability to run comprehensive reports on your attendants progress and their daily work. This opens up more opportunities to stay on top of your store while taking note of key employees and their efficiency.

Ready to get FasCard and the Scheduled Tasks feature in your laundromat? Contact us today to get started.

CCI’s products are not just card systems that allow you to accept alternative payments. Our products are advanced automation systems that provide you a holistic solution to running your laundry business. We are continually making improvements to our products to take your laundromat to the next level, and we are excited to announce our latest system update for FasCard, Release 14. At CCI, we design all of our products with both the operator and end user in mind and Release 14 for FasCard is no exception. The latest upgrade for FasCard has innovative features that benefit users, employees, managers and owners.

Here are the new additions included in the latest system release for FasCard:

1) Modern and Personalized Customer Benefits

  • In-App Apple Pay Your customers can now use Apple Pay on their iPhones to add value to their loyalty account! Smartphone users have the choice to purchase a flat amount or preconfigured value packages (i.e. Buy $10, Get $11). Having the ability to make in-app purchases with a credit card or Apple Pay is a modern convenience for your customers and takes your laundry facility to the next level.   
  • Spanish Language FasCard now has added Spanish language support for customer card reader functions to help you meet the needs of Spanish speaking laundry customers. Your users can choose between Spanish and English instructions and the FasCard system will remember your customer’s language preference and continue to display appropriately.

2) Automated and Remote Employee Management

  • Scheduled Tasks With the new FasCard release, you can schedule repeating tasks for your attendants and have them view and update their progress through the FasCard smartphone app. You are also able to run reports to view which attendants completed tasks and if they were completed on time, giving you a whole new level of remote store management.
  • Employee Work Schedule Through the FasCard admin portal, you can create, edit and monitor one-time and ongoing employee work schedules. Using the FasCard smartphone app, your employees can view their upcoming work schedules. Employees can now clock in and out from any FasCard reader in the store. Operators may verify the hours for completed shifts using the Employee Hours Report.   

3) Added Features to Credit Card Processing

  • Maximum Daily Credit Card Limit You can configure a maximum daily purchase amount from any single credit card so that users cannot charge over a certain amount per credit card, per day. Setting a daily credit card limit helps you reduce fraud potential and limits your liability.
  • Offline Credit Card Mode Even if your internet goes offline, credit cards can still be used by your customers and transactions are processed when internet connectivity is restored.  

4) New Internet Services Available

  • Cellular Backup Cellular Backup is a low cost, peace of mind option for FasCard locations looking for maximum ‘uptime’. The system automatically goes over to cellular connection when primary internet fails and falls back to primary service once internet is restored.
  • CCI Internet Service CCI has a new option for FasCard locations looking for low cost internet options. Reliable LTE 4G wireless service is easy to configure and manage and plans start as low as $20 a month (*taxes and fees not included).

Release 14 is available August 2017 and is provided at no additional cost to all FasCard customers. If you’re interested in learning more about FasCard or implementing CCI’s solutions in your laundromat, contact us today!

Card Concepts Inc. (CCI) designs all of its solutions with both the operator and end user in mind. Our FasCard system is an innovative payment solution that works with existing coin laundry machines and allows you to accept credit/debit, physical loyalty cards, virtual app based loyalty cards along with coins at your laundromat. We are excited to announce our latest product innovation for the FasCard system, the F2, a second generation FasCard reader. Usability, quality & reliability are priorities when creating any of our laundromat products and our new card reader is no exception. The F2 FasCard Reader is designed with the latest technology and many of its features are unique to CCI.

Here are the top ten features of the cutting-edge F2 FasCard Reader:

  1. 5 Multi-Color Status LEDs A feature unique to CCI, the F2 features multicolor LEDs that can blink and indicate status. Quickly look down a row of machines and see which are available, which are currently in-use, and which are out of service with the row of multicolor status LEDs on the F2 reader. These 5 indicator LEDs can be a wide range of colors and can beam steady or blink depending on the status of each machine.
  2. Full Color 3.5” Touchscreen Display The F2 FasCard Reader is the only card reader in the industry with a full color touch display. Customers can easily interact with your machines and start their laundry via the easy-to-use interface. The display shows your customers their loyalty point balance, any credits they have, lets them add value and use rewards directly from the reader.
  3. Dual Coin Inputs In the past, the FasCard reader could only monitor one coin drop. But since customers might want to use a different denomination, like dollar coins, we’ve added the ability to monitor a second coin drop to the F2 FasCard Reader. The F2 can monitor multiple coin inputs so your customers can pay with multiple coin denominations, an exclusive feature that is not offered by similar products on the market.
  4. NFC Enabled The new F2 FasCard Reader is near field communication (NFC) enabled, meaning customers can pay via their smartphone by simply tapping their device to the reader. No card is needed when your customers pay with their smart device. Interfaces with popular mobile wallet platforms such as Apple Pay and Android Pay will be available in 2018.
  5. Totally Field Repairable The F2 has a completely modular design, making it totally field repairable. If a part goes out, simply order what failed and easily replace it yourself. This lowers machine down-time, making your store more profitable.
  6. 1 Reader Can Manage 2 Pockets of Stack Dryers One F2 reader can now manage two pockets of a stack dryer, eliminating the need to purchase two card readers and saving you money.
  7. Vertically-oriented card swipe The F2 FasCard Reader has a vertically-oriented card swipe which allows for more flexibility. No more bumping into walls or other machines when swiping a card.
  8. 1 store can accommodate both F1 and F2 readers Since the F2 works off of the same infrastructure and software as the original FasCard Reader, your store can have a mix of the F1 and F2 FasCard readers without the need for multiple setups.
  9. 24VAC and 12VDC native input power compatible The F2 FasCard Reader drastically reduces install time because you can now plug into the existing transformer on your machines, instead of having to drill holes and wire in another transformer.
  10. Out of sight install screws We’ve moved the install screws to the bottom of the F2 reader so they are out of sight and you no longer have to worry about covering them with product labels.

The F2 FasCard will be available for purchase later this year. If you’re interested in adding the F2 FasCard Reader or the FasCard system to your laundromat, contact us today to learn more.

There are more than 35,000 laundromats in the US alone, making up an industry that nears $5 billion in revenue annually. For each laundry store, sales range from $35,000 to $1 million a year depending on a number of factors, like location, rent and the cost of equipment. But as any business owner knows, it’s always wise to look for ways to increase your bottom line and make more money at your laundromat.

Bring In Additional Revenue and Increase Profits at Your Laundromat

The easiest way to increase your laundromat earnings is by adding additional revenue sources. Additional revenue sources will provide more value to your customers and give them more reasons to choose your store. By adding other ways of bringing in profit, not only will you make more money from your current customers, but you will also draw in new customers who come to you because of the additional services you offer.

Food and Drink Vending
This is the quickest way of bringing additional revenue to your laundromat. Profit from vending machines vary based on volume and whether or not you stock and manage your own machines, but can add valuable revenue to your store.

Sell Upgrades on Your Machines
Traditional laundromats are coin operated, and customers receive a standard wash in exchange for a standard fee. However, cycle upgrades (extra rinse/wash) and variable priced cycle options (more for hot, less for cold) are unique capabilities that make a positive impact on a store’s bottom line. You can use a laundry payment system like FasCard or LaundryCard to facilitate this and charge more than your standard price for these upgrades, boosting profits.

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Vending That Offers Detergent, Dryer Sheets, Fabric Softener and Other Laundry Items
In addition to offering food and drink vending machines, provide machines that sell small sizes of laundry necessities, like laundry detergent, boxes of dryer sheets and bottles of fabric softener. While a laundry vending machine is another way to make money, it also makes doing laundry at your store easier and more convenient for the customer, which increases profit as well.

Laundry Drop-off Service
Commonly called wash and fold, adding a laundry drop-off service to your laundromat expands your customer base. Clients that are too busy to spend time at your laundry store will love the idea of being able to drop off their clothes and pick them up clean and dry at their convenience, and your profit will grow.

Pickup and Delivery Service
Though it might not make sense for every store, high volume stores and busy locations might find it valuable to give their customers the option of scheduling laundry pickup and home delivery. Like with offering a drop-off service, pickup and delivery will allow your store to reach more people who might not typically use a laundromat.

Arcade Games
Another popular way to diversify revenue at your laundry store is by adding arcade games. An upfront investment is required, but over time these machines will pay for themselves and encourage your customers to stay at your store for longer periods of time.

Car Vacuums
You can also make more money at your laundromat by adding one or two car vacuums outside your store. Many customers will see this as a convenient tool and vacuum their car while their laundry is going inside, netting you extra dollars per month.

Free Wifi
While not technically an additional revenue source, giving your customers access to free wifi will encourage people to hang around your store while they wait for their laundry to finish, increasing the likelihood that they’ll spend their cash at your vending machines or vacuums.

Distinguish Yourself from Competitors

When you diversify the revenue sources in your laundry room, you provide new ways for your clients to receive value from your store, which differentiates you from your competitors and increases your profitability. With only small tweaks to your current operation, you can increase your margins and serve more customers. Services like FasCard and LaundryCard simplify this process and make it easy for you to sell upgrades and adjust your vend price based on demand.

See how much more money you could make with a system like LaundryCard by using our profit calculator.

Today’s laundry equipment is more advanced than ever. One of the most popular features of modern laundry equipment is multi-vending or cycle based pricing which gives you the ability to charge different vend amounts depending on the cycle selection of the user. This allows store owners to increase profits simply by offering their customers the ability to upgrade their cycles (extra rinse/wash), as well as charge more for hot water or less for cold. Selling these upgrades to your customers is a powerful way to increase sales and maximize your profits.

Cycle upgrades (extra rinse/wash) and variable priced cycle options (more for hot, less for cold) are unique capabilities that make a positive impact on a store’s bottom line, but only if the payment system supports them properly. FasCard and LaundryCard are fully compatible with these features because of their ‘multi-vend’ interface. ‘Multi-Vend’ refers to a type of card reader to machine interface that allows the card reader and the machine to communicate back and forth and allow these features. See our compatibility guide to learn more about how we integrate with today’s latest brands. CCI’s laundry payment systems are compatible with nearly every make and model of commercial laundry equipment.

CCI’s multi-vend interface is seamless in that it allows the machine to ‘sell’ these upgrades without the user having to touch the card reader. Others may claim to ‘work’ with these latest controls, but require the user to press buttons on their card reader to match the price on the machine. CCI rises above the competitive products and integrates deeply with the machine’s control ensuring a more natural user experience. Installing a CCI payment system on a multi-vend compatible machine means there are no unnecessary steps for your customers to use these features which makes it easier for your customers to purchase upgrades and ultimately means your customers will buy more often and your profits will grow.

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Investing in a CCI payment system pays for itself in many ways and being able to sell upgrades is one way to do that. Customers that pay using a credit card are less resistant to cycle based upgrades, allowing better profits from your machines. They no longer have to insert more quarters to buy another wash cycle. The impact of raising the price for hot water or an upcharge for an extra rinse/wash is very minimal to your customer but could have a tremendous positive impact on your bottom line. You are also meeting the needs of customers by offering these features, setting your laundromat business apart from the others. With CCI’s payment systems, you can run a detailed multi-vend analysis report and see the usage percentage for different temperatures and extra washes/rinses. One store owner saw that his customers selected extra rinses more frequently in his 80 lb washers vs. his 30 lb washers. He determined this was probably due to the larger machines being used more for bedding because the extra rinse feature is needed to remove soap from thicker items like pillows and comforters.

When you are able to offer cycle upgrade options, you are giving your customers the ability to customize their laundry which separates you from competitors and keeps your customers coming back to your laundromat.  When customers take advantage of these features, it adds to your ROI and improves your profitability. FasCard and LaundryCard from CCI offer the industry’s most advanced card payment systems designed with both the operator and end user in mind. Contact us today to learn more about our payment solutions and how investing in the technology can give you more ways to increase the profits of your laundromat business!