Purchase FAQ

CCI systems are sold exclusively through a network of local distributors who specialize in payment products for laundry equipment.

  1. Can I get your products factory installed when I buy new laundry equipment?

    No, CCI products are after market ‘add-ons’ specifically designed to be retrofitted to existing (new or old) equipment.  Your local distributor can provides installation services for our products and can review the best options for getting the product installed.

  2. Do I have a choice in where I buy your products?

    Yes, CCI often has multiple distributors in a given area, while it is often advantageous to purchase from a distributor whom also services your brand of laundry equipment it is not required. CCI also identifies select distributors as ‘Premier Distributors’, these companies have additional experience with our products and are an excellent choice when selecting a distributor. Locate a distributor.

  3. How can I get a pricing for your products?

    CCI can assist in obtaining a quotation for any of our products through one of our many local distributors, please fill out our Locate a Distributor form online and someone will contact you within 24 hours, or call our office at 866-860-1660 and speak to our sales department.

  4. Why can’t I buy your products directly from you?

    CCI is a small technology company specializing in design, development, and support, we don’t have the resources to properly support a national sales force.  Selling our products through localized distributors allows us to provide our users with a local presence while still offering superior remote support directly from our office in Addison IL. Locate a distributor.

  5. How do I become a distributor?

    CCI aligns its self with the best local distributors in the industry, in order to qualify as a CCI Distributor you must already have an active distribution agreement with one of the major commercial laundry equipment manufacturers.  If you are a first line distributor for one of the major equipment manufacturers and would like to carry our products please fill out our distributor application and someone will contact you within 24 hours.

  6. My equipment model is not listed in the compatibility guide?

    There are hundreds (if not thousands) of different models of machines spanning the past 20 years, there may be specific models that we do not have in our reference guide.

    But don’t worry!  CCI equipment is compatible with almost any vended laundry machine.  There are a few exceptions…

    CCI products are not compatible with the following type machines…

    • Top load washers with coin slide payment systems (The kind where you stack coins on edge and push them all in at one time), many ‘Big Box’ appliance stores sell this kind of machine and they are not compatible.  We recommend that you purchase vended equipment from a vended laundry distributor, we can help you locate one.
    • Mechanically timered dryers (The kind where you insert a coin and then turn a knob to start)

    If you did not see your specific model machine listed in our guide and your equipment is not like the type described above, then your equipment is compatible!

  7. How can I purchase a support contract for my LaundryCard system?

    Renewal notices are automatically sent out via email within 30 days of your support contract expiration date, the email contains a link that allows a contract to be purchased online.  If you are not receiving these notices please contact our support department and make sure they have your current email address.  You may also purchase a renewal from any of our support technicians over the phone.