Advanced LaundryCard LIVE

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Even more features will be added as they are ready!

Last updated 06/01/2022

24/7 Technical Support

CCI has long been known for having the best technical support in the industry, from our highly trained staff, high availability, call back feature, and personal attention, we stand behind our products. Along with your Advanced LaundryCard Live subscription you will also have full access to our call center and all of our support resources.

NEW System Dashboard

The system dashboard provides a live snapshot of commonly accessed information. The dashboard data is presented without connecting or "Managing" the location directly. The Dashboard includes:

• Snapshot of hourly sales by day as compared to the same hour in the previous week
• Snapshot of daily sales by week as compared to the same day in the previous week
• Snapshot of weekly sales by month as compared to the same week in the previous month
• Current cash totals and capacity statistics from the X-Changers
• List of currently clocked in employees • Banner will display any 'Red Line' errors that are actively present at the location • Banner will display success/failure status of remote backup

More Details Here

X-Changer Monitoring Alerts

LaundryCard is always self monitoring its system heath, when it detects an issue it will show a 'Red Line' error on the X-Changer screens for an employee to monitor and review. Now you can configure ALCL to send you an email alert whenever a 'Red Line' error is generated. You can configure the alerts to be sent to multiple recipients and also configure multiple alerts with different recipients. Available alerts include:

• Location Offline
• System Errors
• Remote Backup Failed

Once the errors are cleared you will receive a follow up email indicating as such, for issues that require more time to resolve you can 'Silence' the alert so you are not delivered additional reminders of the alert. More Details Here

Location Monitoring Alerts

Ensuring that the LaundryCard system stays connected to the internet is imperative to an operations success. Remote access, X-Changer monitoring, SYNC Services, Push Reporting, and Credit / Debit Card processing all rely on a persistent internet connection. With the new Location Offline alert you can be notified if your location is not visible from the internet so that you can react more quickly . Once the location returns online a follow-up message will be sent indicating as such. Offline alerts can be configured to send to multiple email recipients. More Details Here

Remote Data Backup

This new automated routine will backup a copy of the essential data files from your system to our secure offsite datacenter. In the event of a disaster these backups can be used to restore you customer balances and sales history to the most recent backup state. Backups are performed once a day, a status banner is displayed on the dashboard so you can always be confident that you have a current offsite backup available. Optionally, you can configure an email alert to be sent if a backup fails to complete, upon a successful backup a follow-up email will be sent confirming as such. More Details Here

Push Reporting

This new feature allows for select reports to be configured and scheduled to be sent to multiple recipients. If you have multiple locations you can configure to have the location totals combined to provide a franchise wide view of data. Reports available for scheduled email push include:

• Totals
• Employee Hours
• Credit Card Transactions
• Collection

More Details Here

SYNC Service

Formally known as 'Multi-Store', SYNC service allows your retail customers to travel between your locations with the same card and use their balance anywhere you choose. This service also allows your employee cards to be transferred between locations allowing for attendants, collectors, technician, and managers to all keep an maintain a single card across all of your locations. All card transfer balances are reported in the Multi-Store report so you can monitor which customers are using multiple stores. Previously this functionality was available on an ad hoc basis, with Advanced LaundryCard Live the service is included! More Details Here

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