How We Test New Products at CCI Before You Ever See Them

Our Quality Assurance Process

Like most software and technology companies, we have a formal quality assurance process. We maintain a dedicated QA team that develops and follows detailed testing procedures for every product and feature we release.

That includes:

• Regression testing to ensure existing functionality continues to work as expected
• New test procedures for any added features or enhancements
• Repeatable, documented testing across all supported configurations

This is fairly standard practice, and it’s critical to making sure changes don’t unintentionally break something that already works.

Testing Brand-New Products

When we’re working on an entirely new product, the process goes a step further.

We have to create testing procedures from scratch—based largely on experience and imagination—trying to anticipate how real customers might interact with the product, misuse it, or push it in unexpected ways.

The goal is simple: make the product as robust and trouble-free as possible before it ever reaches a store owner.

What Makes CCI Different

Here’s where our process becomes a little unique.

Because we are also laundromat owners, we don’t stop at lab testing or internal QA. Every new product, feature, or major enhancement is also beta tested and field tested in our own stores before it’s released to the market.

This gives us a completely different perspective:

• We see how real customers interact with the feature
• We experience the operational impact as store owners
• We feel the consequences of anything that doesn’t work as expected

That feedback loop is immediate and unavoidable—because it affects our own business.

Why That Matters

Many manufacturers rely on external beta sites, but getting timely, detailed, and actionable feedback from those sites can be difficult.

Because we’re actively using new features in our own locations, issues surface quickly, and improvements can be made before a wider rollout.

As of this recording, for example, we are actively testing our new RFID functionality for LaundryCard in one of our own stores. It has been live for several weeks and is not yet deployed anywhere else.

So far, it’s performing very well—but we’ve already identified a few refinements that will make the final product even more solid and secure before it becomes available to customers.

Testing with the Store Owner in Mind

This approach allows us to test not just whether something works, but whether it works the way a store owner actually needs it to.

That perspective—being both the manufacturer and the operator—is something we believe makes our products stronger, more reliable, and better aligned with real-world laundromat operations.