RMA Request Form

This form initiates a request for an RMA (Return Merchandise Agreement) and does not guarantee any credit, refund, or service. All requests are processed according to our Warranty Policy. Please complete all fields below. Failure to provide complete information may result in processing delays.

"*" indicates required fields

Card Concepts Inc. strongly recommends contacting Technical Support to troubleshoot system issues before returning any equipment. Any returned equipment that has not gone through the Technical Support process that is found to be functional may be returned to the sender at their expense with no credit given.

Any product found to be damaged through intentional misuse, abuse, or negligence may not be eligible for warranty. When contacting Technical Support for troubleshooting assistance, obtain a case number to verify troubleshooting occurred before requesting an RMA.

Who is requesting the RMA?*

Distributor

Store Owner

Distributor Company Name*

Store ID/Account Number*

Contact Name*

First Last

Contact Email*

Contact Phone*

Shipping Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Was troubleshooting performed with the assistance of CCI Technical Support for all listed items?*

Yes

Support Ticket #*

CCI support tickets are in the form of SUP-#####

Refer to the CCI Warranty Policy for disposition options. Common part numbers may be found in our Parts Manuals or may be obtained from the original purchase order confirmation.

Returned Item List

Part #	Quantity	Actions

There are no Entries.

Additional Notes

Attach Images

Max. file size: 10 MB.