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All new LaundryCard systems come with a 1-year subscription to Advanced LaundryCard LIVE (ALCL) with support contract (SLA) included, after this initial period you can renew your ALCL subscription or choose from the following three options for accessing CCI technical support. Keeping your SLA current will ensure that you have uninterrupted access to our 24/7* support team as well as discounts on upgrades and early access to new features. Accounts whose SLA have expired are subject to a $100 reinstatement fee upon renewal.
*Please see our Technical Support Policy for more details.
Option 1: ACH Yearly
1 year auto-renewing contract paid yearly via ACH bank account withdrawal.
Option 2: ACH Monthly
1 year auto-renewing contract paid monthly via ACH bank account withdrawal.
Option 3: Manual
1 year contract paid via credit card. Does not auto-renew.
Out of contract support incidents fees: