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Customer Satisfaction Survey

Form Page > CCI Customer Satisfaction Survey

General Information

Name(Required)

First Last

Store Name(Required)

Store ID(Required)

Which CCI system(s) are you currently using?(Required)

FasCard

LaundryCard

FLEX

FLEX RF

How long have you been using our system(s)?(Required)

Less than 6 months

6 months – 1 year

1 – 3 years

3 – 5 years

More than 5 years

Overall Satisfaction

On a scale of 1 to 10, how satisfied are you with your FasCard/LaundryCard system?(Required)

(1 = Very Dissatisfied, 10 = Very Satisfied)

1 - Very Dissatisfied	2	3	4	5 - Neutral	6	7	8	9	10 - Very Satisfied

How well does our product meet your business needs?(Required)

Exceeds Expectations

Meet Expectations

Somewhat Meets Expectations

Does Not Meet Expectations

How would you rate the overall value of our system(s) compared to the cost?(Required)

Excellent value

Good value

Fair value

Poor value

Product Performance & Reliability

How would you rate the reliability of your system?(Required)

Very reliable

Somewhat reliable

Occasionally unreliable

Frequently unreliable

Have you experienced any technical issues with your system in the past 12 months?(Required)

No issues

Minor issues, easily resolved

Some issues, required technical support

Major issues, caused significant business disruption

What features do you find most valuable?(Required)

(Check all that apply)

Cashless payment options

Remote management via web portal/app

Loyalty programs & customer engagement tools

Integration with other business tools

Reporting and analytics

Other

If you selected Other, please specify.(Required)

Technical Support Experience

Have you contacted CCI technical support in the past 12 months?(Required)

Yes

No

How likely are you to recommend FasCard/LaundryCard Technical Support to others in the industry?(Required)

(1 = Very Dissatisfied, 10 = Very Satisfied)

1 - Very Dissatisfied	2	3	4	5 - Neutral	6	7	8	9	10 - Very Satisfied

How would you rate the knowledge and expertise of our support team?(Required)

Excellent

Good

Fair

Poor

How would you rate the responsiveness of our support team?(Required)

Very Fast

Acceptable

Too Slow

Were your issues resolved to your satisfaction?(Required)

Yes, completely

Yes, but it took longer than expected

No, the issue was not fully resolved

What could we do to improve our customer support experience?(Required)

Customer Loyalty & Recommendations

How likely are you to recommend FasCard/LaundryCard to others in the industry?(Required)

(1 = Not at all likely, 10 = Extremely likely)

1 - Not al all likely	2	3	4	5 - Neutral	6	7	8	9	10 - Extremely likely

Have you recommended our system(s) to another laundromat owner or operator?(Required)

Yes

No

Would you be willing to provide a testimonial about your experience?(Required)

Yes

No

Would you be interested in participating in a case study or referral program?(Required)

Yes

No

Final Thoughts

Do you have any additional comments or suggestions on how we can improve our products or services?(Required)

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Address

302 South Stewart Avenue
Addison, IL 60101
+1(866) 860-1660

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+1(630) 930-5115

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