Art Jaeger - Owner of Santa Clarita Laundry
How has the LaundryCard system improved your business?
The only way to properly manage a store today is to have the information provided by the LaundryCard system available to you. The LaundryCard system turns a service business into a true retail operation, allowing you to provide the level of customer service needed to differentiate your store from the competition.
For marketing we use the wash to win, big bill bonus, and time of day pricing. We also register cards to provide customer information and use most of the reporting information for bookkeeping purposes. The customers truly enjoy the ability to obtain bonus dollars through Wash to Win points and the extra discount provided by the Big Bill Bonus capability. The Time of Day pricing has increased my midweek business by 20%.
How has your experience been with LaundryCard technical support?
I really appreciate the availability of tech support in the evenings and weekends, when most of our business is done. My distributor, Sparklean Laundry Systems, turned me on the CCI. I would not be in this business if the technology for a LaundryCard system was not available.
No one can possibly manage their operations for success without the benefits that they LaundryCard system provides.No newly constructed store should be built without a LaundryCard System.
What type of clientele do you have at your store?
Customer Makeup: 40% White, 40% Hispanic, 10% Black, 10% Other
The customers love the fact that they have no need to carry quarters from washer to washer.
Is your store attended?
My stores are fully attended.